Guest Experience Associate - Part-Time Weekends

Castleton Health Care Center; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Castleton Health Care Center in Indianapolis, IN is seeking a part-time weekend receptionist to warmly greet visitors, answer inquiries, and support resident services. The role requires strong communication and basic office skills.

You will coordinate between residents, families and staff, maintain records in MS Word/Excel, and help ensure compliance with center policies and relevant regulations. Flexibility for weekend shifts is needed.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Word, Excel and Outlook.
• Effective communication with residents, families, staff and providers.

Responsibilities

• Meets and greets all visitors to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on inquiries.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Skills

Proficiency with MS Office

Communication skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Castleton Health Care Center in Indianapolis, IN is seeking a part-time weekend receptionist to warmly greet visitors, answer inquiries, and support resident services. The role requires strong communication and basic office skills.

You will coordinate between residents, families and staff, maintain records in MS Word/Excel, and help ensure compliance with center policies and relevant regulations. Flexibility for weekend shifts is needed.