Front Desk & Visitor Experience Specialist

Castle Healthcare; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Castle Healthcare in Fort Wayne, Indiana seeks a frontline receptionist to handle a multi-faceted front desk role. You will operate the switchboard, welcome visitors, assist residents and families, and perform general administrative duties to keep daily operations running smoothly.

The position emphasizes security procedures, filing, mail handling, and timely communication with the Administrator. A professional demeanor and ability to multitask under pressure are essential.

Qualifications

• Must possess a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

MS Office proficiency

Multi-tasking

Professional appearance

Proactive problem solving

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Castle Healthcare in Fort Wayne, Indiana seeks a frontline receptionist to handle a multi-faceted front desk role. You will operate the switchboard, welcome visitors, assist residents and families, and perform general administrative duties to keep daily operations running smoothly.

The position emphasizes security procedures, filing, mail handling, and timely communication with the Administrator. A professional demeanor and ability to multitask under pressure are essential.