Front Desk & Visitor Experience Specialist

Castle Healthcare; Waldron (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Castle Healthcare seeks a friendly, organized front desk representative to provide exceptional customer service and information to the public, residents and visitors. The role handles calls, greets guests, assists staff, and manages admissions paperwork and general administration.

The position requires a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure while maintaining a professional appearance and demeanor.

Qualifications

• Must possess a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in addressing issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets visitors and directs or escorts them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as Admissions paperwork.
• Maintain filing system and handle daily mail/deliveries.
• Report issues or concerns with residents to the Administrator.
• Follow security procedures and maintain access controls.

Skills

Customer service

Phone etiquette

Multi-tasking

Professional appearance

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Castle Healthcare seeks a friendly, organized front desk representative to provide exceptional customer service and information to the public, residents and visitors. The role handles calls, greets guests, assists staff, and manages admissions paperwork and general administration.

The position requires a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure while maintaining a professional appearance and demeanor.