Front Desk & Visitor Services Coordinator

Allied-Services; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 40,000; Full time

Job summary

Allied-Services is seeking a Receptionist who will operate the console switchboard, greet visitors and residents, and provide directions and information as needed. The role emphasizes customer service and accurate handling of messages and mail, with responsibility for basic administrative tasks in a care facility environment.

The position requires a high school diploma or equivalent; experience with the public is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Experience working with the public is a plus.
• Strong customer-service and communication skills are essential.

Responsibilities

• Answer telephones and connect callers; take messages; operate PAS.
• Greet visitors and residents; provide general information as appropriate.
• Announce fire alarms and notify staff during emergencies.
• Sort mail and distribute to proper departments; verify resident information with social work.
• Call area hospitals each morning to request resident status and inform the Business Office.
• Maintain neat reception area and lobby appearance.
• Assist departments with mailing and stuffing of materials as needed.
• Supervise waiting area and notify Nursing/Social Services when needed.
• Schedule conference rooms for meetings and special events.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Telephone switchboard

Public Address System (PAS)

Job description

Allied-Services is seeking a Receptionist who will operate the console switchboard, greet visitors and residents, and provide directions and information as needed. The role emphasizes customer service and accurate handling of messages and mail, with responsibility for basic administrative tasks in a care facility environment.

The position requires a high school diploma or equivalent; experience with the public is preferred.