Front Desk & Visitor Services Coordinator

Castle Healthcare; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Castle Healthcare in Indiana seeks an administrative professional to deliver exceptional customer service by answering inquiries from the general public, residents and visitors, greeting all entrants, and directing them to the appropriate destination.

The position involves operating a telephone switchboard, performing general office tasks, maintaining filing systems, handling mail and deliveries, and supporting administrators while upholding security and confidentiality.

Qualifications

• Minimum high-school diploma or equivalent.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task and prioritize under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful and proactive in addressing issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitask

Prioritization

Professional appearance

Proactive problem-solving

Communication skills

Education

High-school diploma or equivalent

Tools

Microsoft Office

Job description

Castle Healthcare in Indiana seeks an administrative professional to deliver exceptional customer service by answering inquiries from the general public, residents and visitors, greeting all entrants, and directing them to the appropriate destination.

The position involves operating a telephone switchboard, performing general office tasks, maintaining filing systems, handling mail and deliveries, and supporting administrators while upholding security and confidentiality.