Front Desk Concierge & Visitor Relations Specialist

Chateau Rehabilitation & Healthcare Center; Fort Wayne (IN); On-site; USD 33,000 - 52,000; Full time

Job summary

Chateau Rehabilitation & Healthcare Center in Fort Wayne, IN seeks a friendly front desk administrator to deliver exceptional customer service. You will answer calls on the switchboard, greet visitors, assist residents and family members, and coordinate basic office tasks to keep the facility running smoothly.

Ideal candidates have a high school diploma, proficiency in Microsoft Office, and the ability to multitask under pressure while maintaining a professional demeanor and a welcoming attitude

Qualifications

• Must have a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful and proactive in handling issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitasking

Customer service

Professional demeanor

Resourceful

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Chateau Rehabilitation & Healthcare Center in Fort Wayne, IN seeks a friendly front desk administrator to deliver exceptional customer service. You will answer calls on the switchboard, greet visitors, assist residents and family members, and coordinate basic office tasks to keep the facility running smoothly.

Ideal candidates have a high school diploma, proficiency in Microsoft Office, and the ability to multitask under pressure while maintaining a professional demeanor and a welcoming attitude