Front Desk & Visitor Experience Specialist

PACS Group (United Kingdom); United States; On-site; USD 32,000 - 42,000; Full time

Job summary

PACS Group seeks a receptionist/administrative assistant in the United States to greet visitors, answer calls, and perform clerical duties within the Reception/Administrative area. This role has no clinical responsibilities and requires discretion with resident information.

Responsibilities include managing the sign-in log, mail, appointments, and room bookings, while maintaining a professional, welcoming front desk presence. High school diploma and Microsoft Office proficiency are required.

Qualifications

• Must possess a high school diploma or GED.
• Previous administrative or receptionist experience preferred.
• Proficiency in Microsoft Office Suite required.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome visitors in a friendly and professional manner.
• Answer telephone calls, take messages, and route calls as needed.
• Check visitors in and direct or escort them to destinations.
• Maintain visitor sign-in log and manage incoming/outgoing mail.
• Schedule appointments and manage meeting room bookings.
• Maintain a tidy reception area and support general clerical tasks.
• Handle incoming and outgoing mail
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the reception area.
• Perform other duties as assigned.
• Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.

Skills

Customer service

Administrative support

Interpersonal skills

Phone etiquette

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Multiline phone system

Job description

PACS Group seeks a receptionist/administrative assistant in the United States to greet visitors, answer calls, and perform clerical duties within the Reception/Administrative area. This role has no clinical responsibilities and requires discretion with resident information.

Responsibilities include managing the sign-in log, mail, appointments, and room bookings, while maintaining a professional, welcoming front desk presence. High school diploma and Microsoft Office proficiency are required.