Front Desk & Visitor Experience Specialist

PACS Group; Columbia Township (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

PACS Group is seeking a Receptionist/Administrative Assistant to greet visitors, answer calls, manage schedules, and handle clerical tasks in a healthcare-adjacent setting. You will maintain sign-in logs and ensure a welcoming, confidential environment.

The role emphasizes HIPAA compliance, professional communication, and efficient front-d desk operations. On-site Missouri location; prior admin experience preferred.

Qualifications

• High school diploma or GED required.
• Previous administrative or receptionist experience preferred.
• Ability to read, analyze, and interpret general business materials and regulations; ability to write reports and correspondence.
• Ability to present information and respond to questions from managers and employees.
• Proficiency with Microsoft Office and handling a multiline phone system.

Responsibilities

• Greet and welcome patients, clients, and visitors in a friendly, professional manner.
• Answer telephone calls, take messages, or forward calls as appropriate.
• Check visitors in and direct or escort them to specified destinations.
• Maintain visitor sign-in log and manage incoming/outgoing mail.
• Schedule appointments and maintain meeting room bookings.
• Maintain a tidy and organized reception area.
• Respect resident confidentiality and HIPAA requirements.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Multiline phone system

Job description

PACS Group is seeking a Receptionist/Administrative Assistant to greet visitors, answer calls, manage schedules, and handle clerical tasks in a healthcare-adjacent setting. You will maintain sign-in logs and ensure a welcoming, confidential environment.

The role emphasizes HIPAA compliance, professional communication, and efficient front-d desk operations. On-site Missouri location; prior admin experience preferred.