Front Desk & Visitor Experience Coordinator

ECLARO; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

ECLARO is seeking a polished receptionist/administrative professional for a contract-to-perm role at our Boston Seaport location. You will be the first point of contact for leadership, clients, and staff, delivering exceptional service while managing front-desk operations.

Responsibilities include greeting visitors, handling calls, coordinating with facilities and caterers, maintaining security protocols, and supporting general administrative tasks.

Qualifications

• Proficient in Microsoft Office and standard office software.
• Strong organizational and multitasking abilities.
• Greet visitors and serve as first point of contact for leadership, clients, and staff.
• Provide courteous guidance to clients, guests, and colleagues.

Responsibilities

• Greet and welcome visitors in person or by phone.
• Maintain professional dress code and grooming standards.
• Provide excellent telephone etiquette and customer service.
• Register incoming guests and notify parties of arrivals.
• Issue temporary access badges and update the Genetec system.
• Monitor CCTV and report issues to facilities.
• Coordinate with facilities and caterers for events.
• Keep the reception area clean and organized.
• Assist with administrative duties as directed.
• Support evacuation drills and safety procedures.

Skills

Microsoft Office

Customer service

Reception duties

Communication skills

Tools

Genetec Enterprise Security System

Job description

ECLARO is seeking a polished receptionist/administrative professional for a contract-to-perm role at our Boston Seaport location. You will be the first point of contact for leadership, clients, and staff, delivering exceptional service while managing front-desk operations.

Responsibilities include greeting visitors, handling calls, coordinating with facilities and caterers, maintaining security protocols, and supporting general administrative tasks.