Front Desk Concierge & Office Operations

SPS North America; Boston (MA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Recognition programs

Paid time off

Bonuses

Benefits

Job summary

SPS North America is seeking a friendly receptionist to be the first point of contact for visitors and employees in Boston. You will greet guests, answer calls, and deliver excellent customer service while maintaining a welcoming office environment.

You may support mail/shipping, hospitality and general office operations, helping ensure a seamless workplace experience. Bring organizational skills and a positive, professional presence.

Qualifications

• 1–3 years of experience in receptionist, concierge, administrative, or customer service roles.
• Strong communication and customer service skills with a professional attitude and appearance.
• Ability to multi-task, stay organized, and manage time effectively.
• Comfortable using MS Office, phone systems, and basic office equipment.
• High level of integrity, attention to detail, and ability to maintain confidentiality.

Responsibilities

• Welcome visitors, answer incoming calls, and provide a 5-star customer service experience.
• Manage visitor registration, temporary badges, and ensure NDA compliance for all guests.
• Route calls efficiently and assist employees with inquiries or service requests.
• Support mail and package handling, including receiving, sorting and notifying employees of deliveries.
• Assist with meeting room scheduling, event setups, and basic office administrative tasks.
• Help maintain office areas such as reception, pantry, and conference rooms in a clean and organized condition.
• Monitor and replenish office and pantry supplies as needed.

Skills

Customer service

Multitasking

Communication

MS Office

Tools

Phone systems

Office equipment

Job description

SPS North America is seeking a friendly receptionist to be the first point of contact for visitors and employees in Boston. You will greet guests, answer calls, and deliver excellent customer service while maintaining a welcoming office environment.

You may support mail/shipping, hospitality and general office operations, helping ensure a seamless workplace experience. Bring organizational skills and a positive, professional presence.