Receptionist

ECLARO; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

ECLARO is seeking a polished receptionist/administrative professional for a contract-to-perm role at our Boston Seaport location. You will be the first point of contact for leadership, clients, and staff, delivering exceptional service while managing front-desk operations.

Responsibilities include greeting visitors, handling calls, coordinating with facilities and caterers, maintaining security protocols, and supporting general administrative tasks.

Qualifications

• Proficient in Microsoft Office and standard office software.
• Strong organizational and multitasking abilities.
• Greet visitors and serve as first point of contact for leadership, clients, and staff.
• Provide courteous guidance to clients, guests, and colleagues.

Responsibilities

• Greet and welcome visitors in person or by phone.
• Maintain professional dress code and grooming standards.
• Provide excellent telephone etiquette and customer service.
• Register incoming guests and notify parties of arrivals.
• Issue temporary access badges and update the Genetec system.
• Monitor CCTV and report issues to facilities.
• Coordinate with facilities and caterers for events.
• Keep the reception area clean and organized.
• Assist with administrative duties as directed.
• Support evacuation drills and safety procedures.

Skills

Microsoft Office

Customer service

Reception duties

Communication skills

Tools

Genetec Enterprise Security System

Job description

Contract to perm for the right candidate

121 Seaport Blvd 11th Floor Boston Massachusetts 02210

JOB DESCRIPTION

Hours of Operation:

Boston: Monday – Friday, 7:30am to 4pm, with a 1/2 hr break - excluding company holidays.

• Maintain and adhere to corporate professional dress code and grooming standards
• Greet and welcome visitors upon arrival or over the phone - 1st point of contact for leadership, clients, service reps, workers and guests.
• Maintain best-in-class telephone etiquette, customer service and hospitality at all times
• Provide appropriate guidance to clients, guests and colleagues
• Present a friendly, outgoing, energetic and client service-oriented demeanor at all times
• Provide assistance to walk-in clients by contacting one of the service reps or their manager, onsite
• Build a rapport with guests and be able to multi-task
• Register all incoming guests and notify party of guest’s arrival immediately via email or phone
• Provide visitors Access Control ID badges, as required, and record on Daily Badge Issue Log
• Provide temporary Access Control ID badges to employees or contractor whom may have forgotten or not have one and add to their profile in the Genetec Enterprise Security System
• Proficient in Microsoft Office, required
• Solid organizational skills, required
• Provide assistance with administrative duties as directed
• Keep Reception area clean and organized at all times
• Ensure no eating or drinking occurs at the desk at anytime
• Must be comfortable sitting at desk for entire shift, except breaks and lunch or other work-related tasks.
• Assist caterer, onsite or external, with food delivery location and set-up
• Contact catering to clean-up after meeting has ended
• Inform facilities when maintenance is needed, such as, light out, carpet spill or damage, walls or millwork, furniture related issues
• Inform Landlord via Aware workorder for any building related issues; restrooms, elevators, etc.
• Check Company entry doors for proper operation and report and malfunctions to facilities
• Monitor CCTV for any unusual activity or propped doors and report immediately to facilities
• Participate in annual Evacuation Drills and assist facilities in coordinating and recording data

Preferred

• CPR and First Aid

Deliveries:

• Provide access for mailroom deliveries, USPS, UPS and FedEx