Onsite Front Desk & Admin Liaison

ACL Digital; Cambridge (MA); On-site; USD 56,000 - 65,000; Full time

Job summary

ACL Digital is seeking a Reception and First Floor Staff Assistant for on-site engagement at our Cambridge, MA location. The role focuses on delivering top-notch information and assistance at the main desk, supporting students, alumni, faculty, and visitors in a fast-paced office environment.

Responsibilities include handling inquiries via email, phone, and in-person; updating records in the Crimson Careers system; coordinating event support and ensuring smooth check-in and reception operations

Qualifications

• Three years of administrative experience required; education beyond high school may count towards experience.
• Proficient in Microsoft Office applications, especially MS Outlook, Word, and SharePoint.

Responsibilities

• Manages information desk at the main desk on the first floor, serving students, alumni, faculty, employers, visitors, and staff.
• Delivers accurate information and personalized assistance in person, via email, and by phone.
• Greets visitors, identifies needs, and directs people to appropriate resources.
• Maintains records in the career services platform and supports event logistics and setup.

Skills

Administrative experience

MS Office

Customer service

Communication skills

Education

High school diploma

Tools

Crimson Careers

Job description

ACL Digital is seeking a Reception and First Floor Staff Assistant for on-site engagement at our Cambridge, MA location. The role focuses on delivering top-notch information and assistance at the main desk, supporting students, alumni, faculty, and visitors in a fast-paced office environment.

Responsibilities include handling inquiries via email, phone, and in-person; updating records in the Crimson Careers system; coordinating event support and ensuring smooth check-in and reception operations