Front Office Assistant Manager - Guest Experience

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Washington DC – The Wharf, part of IHG Hotels & Resorts, seeks an Assistant Front Office Manager to lead the front desk team, ensure guest satisfaction, and manage registrations, reservations, porter and concierge services.

You will drive guest relationships, supervise daily operations, and participate in revenue-enhancing activities, while upholding brand standards at this luxury DC waterfront property.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 2 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on procedures and taking the lead during an emergency or crisis

Skills

Front Office

Guest Service

Management experience

English fluency

Education

Bachelor's degree / higher education in Hotel Management / Business Administration

Job description

InterContinental Washington DC – The Wharf, part of IHG Hotels & Resorts, seeks an Assistant Front Office Manager to lead the front desk team, ensure guest satisfaction, and manage registrations, reservations, porter and concierge services.

You will drive guest relationships, supervise daily operations, and participate in revenue-enhancing activities, while upholding brand standards at this luxury DC waterfront property.