Front Desk Team Leader — Guest Experience

PM Hotel Group; Washington (District of Columbia); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel discounts

F&B discounts

Descripción de la vacante

PM Hotel Group is seeking a Front Desk Team Leader in Washington, DC. You’ll lead the front office, train staff on standard operating procedures, and oversee daily tasks to ensure exceptional guest service.

We value a collaborative team environment, a passion for customer service, and flexibility in shifting schedules including nights and weekends. Excellent pay, hotel and F&B discounts, and growth opportunities are offered.

Formación

• Requires a High School diploma or equivalent.
• 1–3 years of related front desk or hospitality experience.
• Strong customer service orientation and problem-solving skills.

Responsabilidades

• Lead and train front desk staff on hotel procedures and standards.
• Oversee front desk operations and daily tasks to ensure smooth service.
• Monitor staff performance and attendance; assist in scheduling.
• Balance daily cash drawer, deposits, and reconcile credit card batches.

Conocimientos

Leadership

Customer service

Communication

Team collaboration

Educación

High School diploma or equivalent

Descripción del empleo

PM Hotel Group is seeking a Front Desk Team Leader in Washington, DC. You’ll lead the front office, train staff on standard operating procedures, and oversee daily tasks to ensure exceptional guest service.

We value a collaborative team environment, a passion for customer service, and flexibility in shifting schedules including nights and weekends. Excellent pay, hotel and F&B discounts, and growth opportunities are offered.