Luxury Front Desk Manager — Top DC Hotel Benefits

Ogden Cap; Washington (District of Columbia); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401k Match

Medical Plan

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Wellness Reimbursement

Parental Leave

Résumé du poste

The Jefferson in Washington, D.C. is seeking a Front Desk Manager to oversee day-to-day front office operations and deliver flawless guest service.

You will support scheduling, payroll, staff coaching, and coordination with other departments to elevate guest satisfaction in a luxury setting. Ideal candidates bring luxury-hotel experience, strong leadership and communication skills, and a flexible schedule that includes evenings, weekends, and holidays.

Qualifications

• Experience in a luxury hotel environment or similar high-end service setting.
• Flexibility to work evenings, weekends, holidays as needed.
• Ability to lead a multicultural team with strong people skills.
• Strong verbal and written communication, professional presentation.
• College degree or equivalent hospitality education preferred.

Responsabilités

• Assist Front Office Manager with scheduling, payroll, and departmental duties.
• Coach, train, and counsel guest service staff to ensure outstanding service.
• Manage arrivals/departures and resolve guest issues and complaints.
• Allocate staff for daily events; monitor lobby traffic and staffing levels.
• Oversee front office operations, room assignments, and hotel standards.
• Lead daily pre-shift briefings and participate in staff development.
• Coordinate with Housekeeping, In-Room Dining and Engineering for guest satisfaction.
• Attend morning briefings to review arrivals and special requests.

Connaissances

Leadership

Communication

Presentation

Formation

College degree

Description du poste

The Jefferson in Washington, D.C. is seeking a Front Desk Manager to oversee day-to-day front office operations and deliver flawless guest service.

You will support scheduling, payroll, staff coaching, and coordination with other departments to elevate guest satisfaction in a luxury setting. Ideal candidates bring luxury-hotel experience, strong leadership and communication skills, and a flexible schedule that includes evenings, weekends, and holidays.