Front Desk Leader - Guest Experience & Team Development

Sonesta; Washington (District of Columbia); In loco; USD 65.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹ch

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Descrizione del lavoro

Sonesta International Hotels is seeking a Front Desk Manager for the Royal Sonesta Capitol Hill in Washington, DC. You will lead the daily front desk operations, supervise staff, and partner with housekeeping and revenue teams to ensure guest satisfaction and seamless check-in/check-out experiences.

The ideal candidate has 3+ years in front office or hospitality leadership, strong communication and leadership skills, and flexibility to work mornings, evenings, weekends, and holidays.

Competenze

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• 3+ years of Front Office, hotel operations, guest services, or hospitality leadership experience preferred.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.
• Excellent communication, leadership, conflict resolution, and customer service skills.

Mansioni

• Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet Services, guest services, check-in/check-out processes, and lobby experience management.
• Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, possibly Concierge Staff and guest service teams to deliver exceptional hospitality experiences.
• Ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution.
• Oversee room inventory management, room assignments, reservations coordination, upselling initiatives, and occupancy optimization.
• Partner closely with Housekeeping, Engineering, Food & Beverage, Revenue Management, and hotel leadership teams to support seamless guest experiences.
• Support hiring, onboarding, employee engagement, performance management, and ongoing team development initiatives.
• Monitor departmental productivity, labor management, operational reporting, cash handling, and Front Office financial performance.
• Ensure compliance with hotel operational standards, safety procedures, brand standards, and guest service expectations.
• Maintain strong knowledge of PMS systems, reservations systems, hotel procedures, loyalty programs, and hospitality operations.
• Support VIP arrivals, group business, special requests, and elevated guest experience opportunities.
• Help create a welcoming, energetic, and guest-focused environment aligned with Sonesta’s People People philosophy.
• Any other duties as assigned

Conoscenze

Communication

Leadership

Customer service

Conflict resolution

Formazione

Bachelor's degree in Hospitality Management, Business, or related field

Descrizione del lavoro

Sonesta International Hotels is seeking a Front Desk Manager for the Royal Sonesta Capitol Hill in Washington, DC. You will lead the daily front desk operations, supervise staff, and partner with housekeeping and revenue teams to ensure guest satisfaction and seamless check-in/check-out experiences.

The ideal candidate has 3+ years in front office or hospitality leadership, strong communication and leadership skills, and flexibility to work mornings, evenings, weekends, and holidays.