Front Office Leader | Excellent Pay & Hotel Discounts

PM Hotel Group; Vienna (VA); In loco; USD 54.000 - 70.000; Tempo pieno

Descrizione del lavoro

PM Hotel Group is seeking a hands-on Front Office Leader to direct the front desk team at our Vienna, VA property. You will ensure smooth daily operations, deliver exceptional guest service and drive strategies that boost guest satisfaction and loyalty.

The role emphasizes coaching and mentoring teammates, optimizing schedules, and fostering a collaborative, guest-centric environment. Be prepared for varied shifts and to lead by example in a fast-paced hospitality setting.

Competenze

• Requires at least two years working in hotels and an additional two years in a leadership role (Manager+).
• Experience coaching, mentoring and teambuilding is desirable.
• Strong people skills and a passion for hospitality are essential.

Mansioni

• Overseeing day-to-day front desk operations and related functions.
• Provide business perspective to improve guest services and operational decisions.
• Oversee guest registration and check-out processes.
• Train, schedule and manage Front Office staff.
• Coordinate night audit, group billing, forecasting and supply orders.
• Act as liaison between General Manager and staff.

Conoscenze

Front desk leadership

Team management

Guest service

Coaching

Scheduling

Descrizione del lavoro

PM Hotel Group is seeking a hands-on Front Office Leader to direct the front desk team at our Vienna, VA property. You will ensure smooth daily operations, deliver exceptional guest service and drive strategies that boost guest satisfaction and loyalty.

The role emphasizes coaching and mentoring teammates, optimizing schedules, and fostering a collaborative, guest-centric environment. Be prepared for varied shifts and to lead by example in a fast-paced hospitality setting.