Front Desk Team Lead: Guest Services & Training

Dimension Hospitality Group; Round Rock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Dimension Hospitality Group is seeking a friendly and capable Guest Service Supervisor to support front desk operations in Round Rock, TX. You will help lead the guest services team, assist with training, and ensure a smooth arrival and departure experience for guests.

You will supervise daily front desk operations, coach staff, handle guest inquiries, and uphold brand standards while maintaining accurate shift records. This role requires strong customer service, problem solving, and teamwork.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionallyEnsure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Job description

Dimension Hospitality Group is seeking a friendly and capable Guest Service Supervisor to support front desk operations in Round Rock, TX. You will help lead the guest services team, assist with training, and ensure a smooth arrival and departure experience for guests.

You will supervise daily front desk operations, coach staff, handle guest inquiries, and uphold brand standards while maintaining accurate shift records. This role requires strong customer service, problem solving, and teamwork.