Front Desk Lead — Guest Service & Team Growth

Newport Hospitality Group, Inc; Altoona (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay

Team member hotel rates

Job summary

Newport Hospitality Group, Inc is seeking a Front Desk Supervisor to lead the front desk team, ensuring outstanding guest service and smooth daily operations. You will train staff, coordinate schedules, and step in to cover shifts as needed, while maintaining brand standards and a welcoming environment for guests and associates.

The ideal candidate has hospitality experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• Previous front desk or hospitality experience required; supervisory or team leadership experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Flexibility to work varied shifts and fill in when staffing needs arise.

Responsibilities

• Supervise and support front desk team members to ensure exceptional guest service and adherence to property standards.
• Train, coach, and develop front desk associates on guest service, front office procedures, and property systems.
• Create and coordinate front desk schedules to ensure appropriate staffing and coverage.
• Fill in for front desk shifts as needed, including assisting with call-outs and unexpected staffing shortages.
• Assist with guest check-ins and check-outs, reservations, payments, and other front office operations.
• Address guest concerns, resolve service issues, and support the team in delivering a positive guest experience.
• Communicate important updates, shift notes, and operational needs to front desk associates and property leadership.
• Help maintain accurate records, follow established procedures, and ensure compliance with brand standards and Newport policies.
• Foster a positive, team-oriented work environment that encourages accountability, collaboration, and professional growth.

Skills

Leadership

Customer service

Staff training

Scheduling

Communication

Job description

Newport Hospitality Group, Inc is seeking a Front Desk Supervisor to lead the front desk team, ensuring outstanding guest service and smooth daily operations. You will train staff, coordinate schedules, and step in to cover shifts as needed, while maintaining brand standards and a welcoming environment for guests and associates.

The ideal candidate has hospitality experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced setting.