Guest Services Lead - Front Desk & Team Coach

DR HOTEL EMPLOYEE LEASING LLC; Round Rock (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

DR HOTEL EMPLOYEE LEASING LLC is hiring a Guest Service Supervisor at the Homewood Suites Austin Round Rock in Round Rock, TX. You will support front desk operations and help lead the guest services team to ensure a smooth arrival and departure for every guest.

This role focuses on training, service recovery, shift coverage, and maintaining brand standards while delivering warm and professional service. The position requires strong communication skills, the ability to coach a team, and comfort

Qualifications

• Front desk or hospitality supervisory experience required.
• Strong customer service and communication skills.
• Ability to coach, lead, and support a team.
• Calm, professional, and dependable with problem-solving abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Supervise front desk staff and daily operations.
• Support check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk supervision

Customer service

Team leadership

Communication

Problem solving

Multitasking

Computer literacy

Tools

Hotel systems

POS systems

Job description

DR HOTEL EMPLOYEE LEASING LLC is hiring a Guest Service Supervisor at the Homewood Suites Austin Round Rock in Round Rock, TX. You will support front desk operations and help lead the guest services team to ensure a smooth arrival and departure for every guest.

This role focuses on training, service recovery, shift coverage, and maintaining brand standards while delivering warm and professional service. The position requires strong communication skills, the ability to coach a team, and comfort