Front Desk Team Lead — Guest Experience

Sheraton Park City; Park City (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management’s Front Desk Supervisor at our Park City property provides leadership to the front desk team, ensuring consistent, high-quality guest service.

You will supervise daily operations, train agents on CRM Toolbox and the PMS system, handle guest requests, resolve issues, and coordinate check-in/out with courtesy and efficiency.

The role requires flexibility due to 24/7 operations and a strong emphasis on teamwork, safety, and adherence to brand standards.

Qualifications

• High school diploma preferred.
• Ability to deal with customers with patience and diplomacy.
• Two years front desk and supervisory experience.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Direct front desk staff; provide clear instruction and supervision.
• Greet guests with a friendly welcome; provide information on hours and attractions.
• Complete registration; assign rooms; code keys; process checkout; resolve issues.
• Handle credit card verification and cash; balance house bank; perform arithmetic.

Skills

Customer service

Communication

Leadership

English proficiency

Problem solving

Education

High school diploma

Tools

CRM Toolbox

PMS system

Job description

Driftwood Hospitality Management’s Front Desk Supervisor at our Park City property provides leadership to the front desk team, ensuring consistent, high-quality guest service.

You will supervise daily operations, train agents on CRM Toolbox and the PMS system, handle guest requests, resolve issues, and coordinate check-in/out with courtesy and efficiency.

The role requires flexibility due to 24/7 operations and a strong emphasis on teamwork, safety, and adherence to brand standards.