Front Desk Concierge — Guest Services Specialist

Sheraton Park City; Park City (UT); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Descrizione del lavoro

Driftwood Hospitality Management in Park City is seeking a Front Desk Guest Services Associate to greet guests, complete check-ins, and ensure an exceptional stay that meets the hotel’s high standards. You will input and retrieve guest information, handle payments, answer phones, and resolve guest issues with courtesy and professionalism while adhering to safety procedures.

This 24/7 operation requires flexibility across shifts, teamwork, and a neat appearance as outlined in the team member

Competenze

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to effectively use a calculator and perform moderately complex calculations.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information accurately using a moderately complex computer system.

Mansioni

• Greet guests and register them promptly and courteously.
• Input and retrieve guest information; assign rooms; code keys as needed.
• Process payments and balance house accounts.
• Answer phones with clear English communication and relay messages.
• Resolve guest concerns following established guidelines and escalate when needed.

Conoscenze

Guest service

Hospitality experience

Calculator skills

English communication

Computer systems input

Formazione

High school diploma preferred

Descrizione del lavoro

Driftwood Hospitality Management in Park City is seeking a Front Desk Guest Services Associate to greet guests, complete check-ins, and ensure an exceptional stay that meets the hotel’s high standards. You will input and retrieve guest information, handle payments, answer phones, and resolve guest issues with courtesy and professionalism while adhering to safety procedures.

This 24/7 operation requires flexibility across shifts, teamwork, and a neat appearance as outlined in the team member