Front Desk Team Lead — Bonus Eligible

Courtyard by Marriott; Chicago (IL); On-site; USD 38,000 - 43,000; Full time

Job summary

Courtyard by Marriott Chicago is seeking an entry level management professional to lead daily shift requirements across Front Office, Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role focuses on guest and employee satisfaction while helping to meet the operating budget and completing financial and administrative tasks.

You will supervise and support Front Desk operations, coach staff, and ensure service standards.

Qualifications

• High school diploma or GED is required.
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and assist with the successful completion of daily shift requirements for Front Office, Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Support daily Front Desk shift operations and achieve operating budget and guest/employee satisfaction goals.
• Handle guest issues and complaints in partnership with supervisors to ensure high service levels.
• Participate in department meetings to communicate Front Desk goals and drive improvements in service performance.
• Ensure adherence to credit policies and procedures to reduce bad debts and rebates.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Courtyard by Marriott Chicago is seeking an entry level management professional to lead daily shift requirements across Front Office, Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role focuses on guest and employee satisfaction while helping to meet the operating budget and completing financial and administrative tasks.

You will supervise and support Front Desk operations, coach staff, and ensure service standards.