Front Office Lead — Guest Experience & Team Mentor

BENCHMARK; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

BENCHMARK in Chicago is looking for an Assistant Front Office Manager to lead the Front Office operations and help create memorable guest experiences. The ideal candidate will assist in developing a dedicated team and ensure smooth day-to-day operations while the Front Office Manager is away.

Key responsibilities include overseeing staff, managing guest interactions during check-in, and working collaboratively with housekeeping and maintenance. Strong leadership skills and a commitment to exceptional service are essential for this role.

Qualifications

• Strong leadership and customer service skills essential.
• Experience in hospitality management is preferred.
• Ability to handle guest complaints and resolve issues effectively.

Responsibilities

• Assist with oversight of Front Office operations.
• Ensure training materials are used effectively.
• Monitor room inventory and plan availability.
• Provide exceptional customer service and support staff.

Job description

BENCHMARK in Chicago is looking for an Assistant Front Office Manager to lead the Front Office operations and help create memorable guest experiences. The ideal candidate will assist in developing a dedicated team and ensure smooth day-to-day operations while the Front Office Manager is away.

Key responsibilities include overseeing staff, managing guest interactions during check-in, and working collaboratively with housekeeping and maintenance. Strong leadership skills and a commitment to exceptional service are essential for this role.