Front Desk Manager: Guest Experience Leader

Westin Hotels & Resorts; Des Plaines (IL); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Westin Hotels & Resorts in Des Plaines, IL is seeking a Management level Front Office professional to assist the Front Office Manager in administering front office functions and supervising staff daily. You will oversee Bell/Door Staff, Switchboard and Guest Services, directing teams to ensure efficient check-in and check-out while delivering guest and employee satisfaction.

The role emphasizes leadership, staff development, and adherence to financial objectives, with a strong focus on

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel and Restaurant Management or related field; no work experience required.

Responsibilities

• Manages day-to-day operations, ensuring quality and meeting customer expectations.
• Develops goals and plans to organize and prioritize work.
• Handles complaints and resolves conflicts to maintain service standards.
• Supervises staffing to ensure guest service and financial objectives are met.
• Maintains open communication to align staff with business objectives.
• Understands impact of front office operations on property financial goals.

Skills

Front office management

Guest services supervision

Team leadership

Operational planning

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Westin Hotels & Resorts in Des Plaines, IL is seeking a Management level Front Office professional to assist the Front Office Manager in administering front office functions and supervising staff daily. You will oversee Bell/Door Staff, Switchboard and Guest Services, directing teams to ensure efficient check-in and check-out while delivering guest and employee satisfaction.

The role emphasizes leadership, staff development, and adherence to financial objectives, with a strong focus on