Front Desk Manager: Lead Guest Experience

Aimbridge Hospitality; Cicero (IL); On-site; USD 51,000 - 53,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Aimbridge Hospitality is looking for a Front Desk Manager at the Courtyard Chicago Midway Airport to lead the team in delivering exceptional guest experiences. This role demands strong leadership and the ability to keep operations running smoothly while maintaining high standards of service.

Located in Bedford Park, the hotel is ideally situated for travel, offering amenities that enhance guest satisfaction. Qualified candidates should have significant experience in hospitality management and be skilled in managing a team effectively.

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in computer software including spreadsheets and word processing.

Responsibilities

• Deliver standout service from check-in to check-out.
• Motivate and coach the front desk team.
• Spot issues before they happen and solve problems.
• Maximize room revenue with smart rate strategies.

Skills

Guest Experience Extraordinaire

Front Desk Leader

Smooth Operator

Revenue & Communication Ace

Education

2-year college degree with relevant experience

4-year college degree with at least 1 year of related experience

5+ years of progressive experience in a hotel

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Aimbridge Hospitality is looking for a Front Desk Manager at the Courtyard Chicago Midway Airport to lead the team in delivering exceptional guest experiences. This role demands strong leadership and the ability to keep operations running smoothly while maintaining high standards of service.

Located in Bedford Park, the hotel is ideally situated for travel, offering amenities that enhance guest satisfaction. Qualified candidates should have significant experience in hospitality management and be skilled in managing a team effectively.