Front Office Operations Lead — Guest Experience

Union League Club of Chicago

Chicago (IL)

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Job summary

Union League Club of Chicago is seeking a results-driven Hospitality Operations Manager responsible for Front Desk, Night Audit, Bell/Door, Club Services, Security and related staff. Oversees systems, security, and guest services, and collaborates with Housekeeping, Engineering, Accounting, Sales to support guest room operations and Club events.

Responsibilities include staffing, training, performance management, policy development, check-in/out efficiency, VIP arrangements, cash handling and

Qualifications

Bachelor’s degree in Hotel Administration, Business Administration or Certification in Hospitality Management preferred.
Minimum of 5 years of experience in hospitality management at an upscale hotel or club.
Experience with guest room inventory, revenue management and front office operations.

Responsibilities

Lead daily operations and supervision of Front Office, Night Audit, Bell/Door, Club Services, Security/Receiving and related staff.
Hire, train, coach, schedule, evaluate, and manage performance for department employees.
Develop and communicate department policies, procedures, service standards and SOPs.
Ensure high level of member and guest service including check-in/out, concierge, billing resolution and VIP arrangements.
Oversee guest room systems, room key controls and Front Office technology.
Collaborate with Housekeeping, Engineering, Accounting, Sales and other departments to support operations and events.
Monitor occupancy, staffing, costs, revenue and trends; report to senior management.
Ensure compliance with cash handling, credit, accounting, security and audit procedures.
Coordinate parking and valet and maintain relationships with external partners.
Oversee Club mail services, gift counter, coat check and lost and found.
Support Club safety and emergency response procedures.
Foster a positive, professional and collaborative work environment.