Front Desk Manager: Lead Guest Experience & Operations

Sage Restaurant Group; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Independent PTO plan

Medical, dental, & vision insurance

401(k) with employer matching

Flexible spending accounts

Life and AD&D insurance

Short-term disability

Employee Assistance Program

Hotel/restaurant discounts

Salary: $75k–$80k annually

Job summary

The Ritz-Carlton Chicago is seeking a Front Desk Manager to lead the Front Office team, ensuring exceptional guest service around the clock and smooth operation of arrivals, departures, and in-house stays.

You will oversee guest services, manage reservations and cash handling, and coordinate with valet, taxi, and airport connections to maximize guest satisfaction. This role requires leadership, organization, and a strong service mindset.

Qualifications

• High school diploma or equivalent.
• Minimum two years as front desk supervisor or four years front office experience in hotel work.
• Fluent in English (oral and written).
• Strong front office procedures knowledge.
• Excellent customer service and communication skills.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Manage check-out and post charges.
• Respond to guest inquiries and coordinate reservations.
• Oversee front desk staff and ensure safety.
• Coordinate guest service with valet, taxi, and airport connections.
• Provide information on local area and restaurants.
• Prepare weekly front office schedule.
• Cover replacements for call-offs.

Skills

Fluent English

Customer service

Cash handling

Organizational skills

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

The Ritz-Carlton Chicago is seeking a Front Desk Manager to lead the Front Office team, ensuring exceptional guest service around the clock and smooth operation of arrivals, departures, and in-house stays.

You will oversee guest services, manage reservations and cash handling, and coordinate with valet, taxi, and airport connections to maximize guest satisfaction. This role requires leadership, organization, and a strong service mindset.