Pet Resort Front Desk Concierge — Guest Care & Growth

Pet Paradise; Birmingham (AL); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Advancement opportunities

Unleashed Leadership Academy

Dog Training Academy scholarship

Grooming Academy scholarship

Pet Day Camp

Pet boarding

DailyPay

Discounted veterinary care

Pet adoption assistance

Fitness reimbursement

Paid time off

401(k) with company match

Health, Dental and Vision Insurance

Employee Assistance Program

Job summary

Pet Paradise's Birmingham resort is seeking a friendly Front Desk Associate to warmly welcome pet parents and their guests, manage check-ins/outs, answer calls and emails, and ensure a smooth, first-rate experience at every visit.

This role offers advancement via our Unleashed Leadership Academy and training programs, including Pet Day Camp, discounted care, 401(k) matching, health/dental/vision, paid time off, and on-demand pay through DailyPay.

Qualifications

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detail-oriented with urgency and exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, attention to detail
• Enjoys problem solving to provide our guests and customers with a premier experience
• Role requires physical labor, including pet handling, walking, and standing for long periods
• Able to lift up to 60 lbs and comfortable around dogs of all sizes
• Schedule flexibility including days, nights, weekends, holidays, and peak times

Responsibilities

• Welcome pet parents and their pets, providing a positive first interaction
• Organize and process check-ins and check-outs
• Walk pets for drop-off and pickup and coordinate suite placement
• Answer phone calls, voicemails, and emails promptly
• Perform cashier and point-of-sale operations
• Communicate and follow through with pet parents and resort leadership
• Maintain entrance lobby and restrooms; keep cat room clean
• Coordinate with veterinary service team regarding appointments and arrivals
• Handle harnesses at check-in/check-out and prepare suites for pets
• Assist with other resort tasks as needed

Skills

Customer service

Communication

Problem solving

Team orientation

Job description

Pet Paradise's Birmingham resort is seeking a friendly Front Desk Associate to warmly welcome pet parents and their guests, manage check-ins/outs, answer calls and emails, and ensure a smooth, first-rate experience at every visit.

This role offers advancement via our Unleashed Leadership Academy and training programs, including Pet Day Camp, discounted care, 401(k) matching, health/dental/vision, paid time off, and on-demand pay through DailyPay.