Front Desk Supervisor: Lead Patient Services & Office Ops

GI Alliance; Germantown (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

The Conrad Pearson Clinic is seeking a Front Desk Supervisor to oversee front office operations, staff, and patient interactions. This working supervisor role will coordinate check-in/check-out, patient demographics, and payment collection to support timely service delivery.

Responsibilities include cross-training staff, maintaining schedules, ensuring accurate insurance data entry, and upholding HIPAA guidelines. Occasional travel to satellite offices is required.

Qualifications

• High School Diploma required; college degree preferred.
• Experience in physician office administration or medical reception is strongly preferred.
• Five years of physician office and medical experience required, two years of front office supervision can substitute for five years.

Responsibilities

• Supervise front desk/patient services activities and staff, including check-in/check-out and patient interviews.
• Cross-train staff in front office tasks (check-in/check-out, medical records, insurance verifications).
• Monitor schedules, manage practice management system updates, and communicate with Director on issues.
• Lead performance evaluations and implement corrective actions as needed.
• Ensure regulatory compliance (OSHA, HIPAA) and maintain patient confidentiality.
• Coordinate with billing and front office to ensure accurate insurance data entry.
• Travel to satellite locations as needed and maintain strong patient relations.

Skills

Staff supervision

Leadership

Communication

Problem solving

Organizational skills

Education

High School Diploma

College degree (preferred)

Tools

Microsoft Office

CPC Practice Management System

Electronic Health Record (EHR)

Job description

The Conrad Pearson Clinic is seeking a Front Desk Supervisor to oversee front office operations, staff, and patient interactions. This working supervisor role will coordinate check-in/check-out, patient demographics, and payment collection to support timely service delivery.

Responsibilities include cross-training staff, maintaining schedules, ensuring accurate insurance data entry, and upholding HIPAA guidelines. Occasional travel to satellite offices is required.