Front Office Supervisor - Clinic Operations & Service

PT Solutions; Fair Lawn (NJ); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Incentives based on performance

Professional development opportunities

401k and profit sharing

PTO including EIB accrual

Job summary

PT Solutions is seeking an Front Office Supervisor to oversee day-to-day front desk operations at our clinic. You will supervise staff, drive front-office engagement, and ensure accurate processes across verification, authorization, and billing teams.

You will coach the team to meet budgeted metrics, partner with clinic managers, and recruit PSCs to staff the clinic. The role emphasizes customer service, efficient scheduling, and strong organizational skills in a fast-paced environment.

Qualifications

• Requires a High School diploma or GED.
• Typing 45 wpm preferred.
• Strong communication skills, both oral and written.
• Excellent organization and ability to prioritize deadlines.
• Proficient with Microsoft Word and Excel.
• Understanding of medical reimbursement processes.

Responsibilities

• Oversee daily front office operations for the clinic.
• Lead front desk staff and monitor KPI progress.
• Collaborate with insurance verification, authorization, and billing teams.
• Open requisitions, interview and hire PSCs to staff clinic.
• Provide coaching to improve front office performance and customer service.
• Manage front office labor, scheduling, and PTO requests.
• Contribute to clinic volume through front-facing activities.

Skills

Interpersonal skills

Verbal & written communication

Typing speed 45 wpm

Organization & prioritization

MS Word & Excel

Customer service

Medical reimbursement knowledge

Basic bookkeeping

Office equipment proficiency

Education

High School diploma or GED

Tools

MS Word

Excel

Windows-based apps

Job description

PT Solutions is seeking an Front Office Supervisor to oversee day-to-day front desk operations at our clinic. You will supervise staff, drive front-office engagement, and ensure accurate processes across verification, authorization, and billing teams.

You will coach the team to meet budgeted metrics, partner with clinic managers, and recruit PSCs to staff the clinic. The role emphasizes customer service, efficient scheduling, and strong organizational skills in a fast-paced environment.