Patient Services Team Lead: Front Desk & Patient Experience

Codman Square Health Center, Inc.; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Codman Square Health Center, Inc. seeks a Lead Patient Service Representative to supervise daily front desk and patient service operations, ensuring smooth clinic workflows and high patient experience. Responsibilities include staffing support, training, and aligning with HIPAA standards.

The role requires strong customer service, medical insurance terminology knowledge, and the ability to work in a fast-paced environment, including evenings/weekends if needed.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to interact with diverse patient population.
• Solid computer literacy and multitasking abilities.
• Solid understanding of medical insurance terminology.
• Experience with patient registration and insurance verification systems.
• Willingness to stay current with scheduling rules and health care changes.
• Able to learn new systems quickly and work with teams and independently.
• Ability to work in a fast-paced environment and remain composed.

Responsibilities

• Oversee daily clinic operations and patient flow.
• Serve as a front desk lead in the absence of the Practice Supervisor.
• Assist with staffing coverage, scheduling support, and problem solving.
• Monitor clinic volume and adjust workflows as needed.
• Support time sheets, front desk, and checkout desk operations.
• Perform quality checks on workqueues to ensure timely completion.
• Support accuracy in registration, scheduling, and insurance verification.

Skills

Customer service

Interpersonal skills

Computer literacy

Medical insurance terminology

Teamwork and independence

Fast-paced environment

Active listening

Compassionate approach

Flexible schedule

Education

Bachelor’s degree preferred

Call Center experience preferred

Team Lead or Supervisor experience preferred

Tools

Hospital registration systems

Insurance verification systems (MMIS/ WebMD/ Trizetto/ NEHEN)

Job description

Codman Square Health Center, Inc. seeks a Lead Patient Service Representative to supervise daily front desk and patient service operations, ensuring smooth clinic workflows and high patient experience. Responsibilities include staffing support, training, and aligning with HIPAA standards.

The role requires strong customer service, medical insurance terminology knowledge, and the ability to work in a fast-paced environment, including evenings/weekends if needed.