Front Desk Supervisor: Lead Patient Experience & Team

ChenMed; Morse (CA); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Employee benefits

Bonuses or commissions

Job summary

ChenMed seeks a Front Desk Supervisor to guide the front desk team under the Center Operations Director. You will supervise Care Facilitators, optimize scheduling, and maintain outstanding patient experiences from arrival to departure.

This role requires leadership, strong communication, and the ability to train staff while ensuring compliance with ChenMed standards. Base pay meets market expectations, with opportunities for bonuses based on performance.

Qualifications

• High school diploma or GED required.
• 3+ years of work experience in a medical facility.
• Strong leadership and coaching abilities.
• Fluent in English.

Responsibilities

• Leads a team of Care Facilitators and front desk staff with performance goals.
• Ensures scheduling templates are followed and 100% of patients are assigned.
• Monitors patient flow and enhances patient experience.
• Partners with growth team to ensure scheduling tasks are completed.

Skills

Leadership

Communication

Problem solving

Organization

Team coaching

Travel willingness

Education

High school diploma or GED

Some college coursework

BLS certification desired

Tools

Microsoft Office

EMR systems

Job description

ChenMed seeks a Front Desk Supervisor to guide the front desk team under the Center Operations Director. You will supervise Care Facilitators, optimize scheduling, and maintain outstanding patient experiences from arrival to departure.

This role requires leadership, strong communication, and the ability to train staff while ensuring compliance with ChenMed standards. Base pay meets market expectations, with opportunities for bonuses based on performance.