Front Desk Supervisor: Lead Patient Experience & Team Growth

ChenMed; Columbus (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee benefits

Job summary

ChenMed in Columbus, OH is seeking a Front Desk Supervisor to lead the front desk team under Center Operations to ensure smooth patient flow and exceptional service. The role emphasizes coaching Care Facilitators, managing scheduling, and maintaining HIPAA-compliant operations across the center.

You will train and develop staff, drive patient satisfaction, and collaborate with care teams to deliver a consistently high VIP experience during every visit.

Qualifications

• High school diploma or GED required.
• Minimum 3 years’ work experience in a medical facility.
• BLS certification desired.
• Ability to lead and coach teams to drive outcomes.
• Fluency in English, both spoken and written.

Responsibilities

• Leads front desk staff and supervises day-to-day operations.
• Ensures 100% appointment scheduling and patient flow efficiency.
• Maintains high levels of patient experience and VIP interactions.
• Manages onboarding and staff development, coaching and rounds.
• Coordinates with center operations and care teams.

Skills

Leadership

Coaching

Communication

Customer service

Problem solving

Education

High school diploma or GED

Some college coursework preferred

BLS certification desired

Tools

EMR systems

Microsoft Office

Phone systems

Outlook

Job description

ChenMed in Columbus, OH is seeking a Front Desk Supervisor to lead the front desk team under Center Operations to ensure smooth patient flow and exceptional service. The role emphasizes coaching Care Facilitators, managing scheduling, and maintaining HIPAA-compliant operations across the center.

You will train and develop staff, drive patient satisfaction, and collaborate with care teams to deliver a consistently high VIP experience during every visit.