Front Desk Lead: Patient Experience & Operations

chenmed; Town of Whitehall (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

ChenMed is expanding and seeking a Front Desk Supervisor to lead the front desk team, ensure patient-centric operations, and uphold quality standards at our centers. The role reports to the Center Operations Director and supervises Care Facilitators to deliver excellent patient experiences.

Responsibilities include supervising staff, coordinating schedules, onboarding, coaching, and maintaining OSHA, clinical and quality standards while resolving patient issues and ensuring smooth scheduling and

Qualifications

• Supervise front desk staff and coordinate schedules.
• Ensure patient experience and quality standards.
• Train and coach Care Facilitators and front desk team.

Responsibilities

• Leads a team of Care Facilitators and front desk staff; sets performance goals and coaching.
• Adheres to Center Playbook procedures and center guidelines.
• Maintains patient flow, scheduling efficiency, and VIP patient experience.

Job description

ChenMed is expanding and seeking a Front Desk Supervisor to lead the front desk team, ensure patient-centric operations, and uphold quality standards at our centers. The role reports to the Center Operations Director and supervises Care Facilitators to deliver excellent patient experiences.

Responsibilities include supervising staff, coordinating schedules, onboarding, coaching, and maintaining OSHA, clinical and quality standards while resolving patient issues and ensuring smooth scheduling and