Front Desk Leader: Elevate Patient Experience & Operations

ChenMed; Largo (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee benefits

Bonuses or commissions

Job summary

ChenMed seeks a Front Desk Supervisor to organize and direct front desk staff, coordinating schedules to ensure quality patient care. You will train and support Care Facilitators, lead front office operations, and uphold ChenMed center standards for an exceptional patient experience.

You will collaborate with Center Operations leadership, manage hiring, and monitor patient flow while maintaining OSHA and quality requirements across the facility.

Qualifications

• High school diploma or GED required; some college preferred.
• 3 years’ work experience in a medical facility is desirable.
• Familiarity with EMR systems and Microsoft Office applications.
• Basic BLS certification is preferred.

Responsibilities

• Leads a team of Care Facilitators and front desk staff.
• Sets performance goals and drives development and coaching.
• Manages scheduling to ensure full coverage and efficiency.
• Ensures patient experience quality and adherence to center guidelines.
• Maintains regulatory and quality standards in daily operations.

Skills

Leadership

Staff supervision

Scheduling

Customer service

EMR systems

Microsoft Office

Communication

Team coaching

Education

High school diploma or GED

Some college coursework preferred

3 years medical facility experience

BLS certification desired

Tools

EMR systems

Microsoft Office

Job description

ChenMed seeks a Front Desk Supervisor to organize and direct front desk staff, coordinating schedules to ensure quality patient care. You will train and support Care Facilitators, lead front office operations, and uphold ChenMed center standards for an exceptional patient experience.

You will collaborate with Center Operations leadership, manage hiring, and monitor patient flow while maintaining OSHA and quality requirements across the facility.