Front Desk Supervisor: Lead Patient Experience & Team

ChenMed LLC; Town of Whitehall (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed is seeking a Front Desk Supervisor to lead the front desk team, ensuring high-quality patient flow and a welcoming first impression. You will supervise Care Facilitators, drive adherence to playbooks, and optimize scheduling while maintaining compliance and outstanding patient experience.

You will mentor staff, coordinate with center operations, and resolve escalated issues, contributing to smooth daily center operations and a positive patient journey.

Qualifications

• High school diploma or GED required.
• Some college coursework preferred.
• BLS for Healthcare Providers certification desired.

Responsibilities

• Lead front desk team and set performance goals.
• Develop talent and implement improvements as needed.
• Coach and engage staff and ensure patient experience.
• Monitor scheduling, compliance and operational playbooks.
• Handle escalated patient issues and supervise front desk tasks.

Skills

Leadership

Operations management

Customer service

Scheduling

Team training

Communication

Microsoft Office

EMR knowledge

Education

High school diploma or GED

Some college coursework

BLS for Healthcare Providers

Tools

EMR systems

Job description

ChenMed is seeking a Front Desk Supervisor to lead the front desk team, ensuring high-quality patient flow and a welcoming first impression. You will supervise Care Facilitators, drive adherence to playbooks, and optimize scheduling while maintaining compliance and outstanding patient experience.

You will mentor staff, coordinate with center operations, and resolve escalated issues, contributing to smooth daily center operations and a positive patient journey.