Healthcare Front Desk Supervisor: Lead Patient Experience

ChenMed; Tampa (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

ChenMed is seeking a Front Desk Supervisor to lead the front desk team and optimize scheduling, patient flow, and VIP patient experience at a ChenMed center in Florida. You will train and coach Care Facilitators, ensure adherence to core model standards, and partner with center leadership to deliver exceptional patient care.

The role emphasizes strong leadership, scheduling accuracy, and maintaining an outstanding patient experience, with opportunities to drive improvements and mentor staff.

Qualifications

• High school diploma or GED required.
• Some college coursework preferred.
• BLS certification desired.

Responsibilities

• Leads a team of front desk staff and supervises performance goals.
• Maintains patient experience and center operations per Playbook.
• Ensures scheduling efficiency and proper patient flow.
• Supports Care Facilitators with onboarding and development.
• Reviews compliance with ChenMed standards and safety policies.

Skills

Leadership

Training

Communication

Microsoft Office

EMR systems

Scheduling

Problem solving

Education

High school diploma or GED

Some college coursework

BLS certification (desired)

Tools

EMR systems

Microsoft Office

Job description

ChenMed is seeking a Front Desk Supervisor to lead the front desk team and optimize scheduling, patient flow, and VIP patient experience at a ChenMed center in Florida. You will train and coach Care Facilitators, ensure adherence to core model standards, and partner with center leadership to deliver exceptional patient care.

The role emphasizes strong leadership, scheduling accuracy, and maintaining an outstanding patient experience, with opportunities to drive improvements and mentor staff.