Front Desk Supervisor — Lead Guest Experience & Team WOW

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

OKANA Resort & Indoor Water Park in Oklahoma City is seeking a Front Desk Supervisor to lead a dynamic guest services team and ensure a seamless arrival and departure experience for all guests. You will supervise daily shift operations, greet guests, handle requests, and resolve issues to WOW guests while maintaining accuracy in billing and housekeeping coordination.

The ideal candidate has hotel or resort experience, strong communication skills, a friendly, engaging personality, and the ability

Qualifications

• High school diploma or equivalent required.
• Previous hotel or resort experience preferred.
• Strong communication and guest service skills.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Assist guests with check-in/check-out and ensure accurate billing.
• Supervise daily front desk shift and coach team members.
• Resolve guest issues to WOW service and coordinate with housekeeping.
• Promote hotel programs and maintain front desk standards.

Skills

Customer service

Team leadership

Guest relations

Communication

Problem solving

Computer skills

Education

High school diploma

Tools

Property Management System

POS software

Job description

OKANA Resort & Indoor Water Park in Oklahoma City is seeking a Front Desk Supervisor to lead a dynamic guest services team and ensure a seamless arrival and departure experience for all guests. You will supervise daily shift operations, greet guests, handle requests, and resolve issues to WOW guests while maintaining accuracy in billing and housekeeping coordination.

The ideal candidate has hotel or resort experience, strong communication skills, a friendly, engaging personality, and the ability