Guest Experience Supervisor - Front Desk

BENCHMARK; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

OKANA Resort & Indoor Water Park in Oklahoma City seeks a Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service. This role oversees shift performance, trains Agents, and coordinates with Maintenance and Housekeeping to ensure a smooth day.

It requires a proactive, engaging leader who can manage VIPs and special requests with accuracy. The ideal candidate will have a high school diploma, hotel experience preferred, and be available for nights, weekends,

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel/resort setting is preferred.
• Strong desire to make an impact on guests and provide exceptional service.
• Outgoing and engaging personality with excellent communication skills.
• Proficient computer skills, including basic MS Office.
• Ability to thrive in a fast-paced environment and stand for shift duration.

Responsibilities

• Assist guests by guiding Wanderlust experiences and ensuring exceptional service.
• Check guests in, verify information, and note special requests.
• Resolve guest issues and recover where needed to WOW guests.
• Supervise daily shift operations and ensure SOP adherence.
• Pre-assign rooms, including VIPs and special packages.
• Coordinate with Maintenance and Housekeeping to run the day smoothly.
• Train and mentor front desk agents to maintain service quality.
• Promote and sell hotel programs and services.
• Communicate important information to the on-duty manager.
• Maintain cash handling procedures and the front desk banking.

Skills

Customer service

Communication

Team supervision

Flexibility

Fast-paced environment

Guest engagement

Education

High school diploma or equivalent

Tools

MS Office

Job description

OKANA Resort & Indoor Water Park in Oklahoma City seeks a Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service. This role oversees shift performance, trains Agents, and coordinates with Maintenance and Housekeeping to ensure a smooth day.

It requires a proactive, engaging leader who can manage VIPs and special requests with accuracy. The ideal candidate will have a high school diploma, hotel experience preferred, and be available for nights, weekends,