Front Desk Supervisor - Lead Guest Experience & Team

Norman Embassy Suites - Atrium Hospitality; Norman (OK); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Community service

Job summary

Norman Embassy Suites - Atrium Hospitality in Norman, OK is seeking a Front Desk Supervisor to lead daily front desk operations and ensure exceptional guest service.

You will coach and motivate the front desk team, handle guest concerns with professionalism, and ensure accurate cash handling and compliance with brand standards. This on-site role requires physical stamina and a customer-first mindset to deliver memorable stays.

Qualifications

• Customer service and leadership experience.
• Strong communication skills.
• Detail-oriented and organized.
• Tech confident with hotel systems.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Detail oriented

Tech proficiency

Lifts 50 lbs

Tools

Hotel systems

Job description

Norman Embassy Suites - Atrium Hospitality in Norman, OK is seeking a Front Desk Supervisor to lead daily front desk operations and ensure exceptional guest service.

You will coach and motivate the front desk team, handle guest concerns with professionalism, and ensure accurate cash handling and compliance with brand standards. This on-site role requires physical stamina and a customer-first mindset to deliver memorable stays.