Front Desk Supervisor

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

OKANA Resort & Indoor Water Park in Oklahoma City is seeking a Front Desk Supervisor to lead a dynamic guest services team and ensure a seamless arrival and departure experience for all guests. You will supervise daily shift operations, greet guests, handle requests, and resolve issues to WOW guests while maintaining accuracy in billing and housekeeping coordination.

The ideal candidate has hotel or resort experience, strong communication skills, a friendly, engaging personality, and the ability

Qualifications

• High school diploma or equivalent required.
• Previous hotel or resort experience preferred.
• Strong communication and guest service skills.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Assist guests with check-in/check-out and ensure accurate billing.
• Supervise daily front desk shift and coach team members.
• Resolve guest issues to WOW service and coordinate with housekeeping.
• Promote hotel programs and maintain front desk standards.

Skills

Customer service

Team leadership

Guest relations

Communication

Problem solving

Computer skills

Education

High school diploma

Tools

Property Management System

POS software

Job description

About Our Property

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world‑class destination.

What You Will Have An Opportunity To Do

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Help guests discover their “Wanderlust” experience


• Provide exceptional customer service by being engaging and taking sincere interest


• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established


• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right


• Supervise daily shift process ensuring all team members adhere to standard operating procedures


• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests


• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day


• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation


• Maintain the Sundries shop, keeping up with inventory and ordering as necessary


• Training all new Front Desk Agents to provide exceptional customer service


• Promote and sell special hotel programs


• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information


• Be knowledgeable of all emergency procedures and policies


• Maintain house bank


• Communicate all pertinent information to manager on duty


• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds


• Assist other departments as needed

What are we looking for?

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays


• High school diploma or equivalent


• Previous hotel or resort experience preferred


• A strong desire to make an impact on other people


• An outgoing and engaging personality


• Computer skills


• Excellent verbal and written communication skills


• Ability to work in a fast‑paced setting


• Ability to stand for the duration of the shift

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.