Front Desk Supervisor

BENCHMARK; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

OKANA Resort & Indoor Water Park in Oklahoma City seeks a Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service. This role oversees shift performance, trains Agents, and coordinates with Maintenance and Housekeeping to ensure a smooth day.

It requires a proactive, engaging leader who can manage VIPs and special requests with accuracy. The ideal candidate will have a high school diploma, hotel experience preferred, and be available for nights, weekends,

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel/resort setting is preferred.
• Strong desire to make an impact on guests and provide exceptional service.
• Outgoing and engaging personality with excellent communication skills.
• Proficient computer skills, including basic MS Office.
• Ability to thrive in a fast-paced environment and stand for shift duration.

Responsibilities

• Assist guests by guiding Wanderlust experiences and ensuring exceptional service.
• Check guests in, verify information, and note special requests.
• Resolve guest issues and recover where needed to WOW guests.
• Supervise daily shift operations and ensure SOP adherence.
• Pre-assign rooms, including VIPs and special packages.
• Coordinate with Maintenance and Housekeeping to run the day smoothly.
• Train and mentor front desk agents to maintain service quality.
• Promote and sell hotel programs and services.
• Communicate important information to the on-duty manager.
• Maintain cash handling procedures and the front desk banking.

Skills

Customer service

Communication

Team supervision

Flexibility

Fast-paced environment

Guest engagement

Education

High school diploma or equivalent

Tools

MS Office

Job description

Front Desk Supervisor – OKANA Resort & Indoor Water Park

About our property: Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. With a dynamic indoor waterpark, over 400 guest rooms and suites, dining options and meeting spaces, this world‑class destination is a unique setting for a rewarding career.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren't quite right
• Supervise the daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct, resolve issues/problems, coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Train all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policiesMaintain the house bank
• Communicate all pertinent information to the manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Qualifications

• Must be available to work a flexible schedule to include nights, weekends, and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.