Front Desk Supervisor: Lead Guest Experience & Team Growth

Hilton-Garden-Inn-Hote; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn Colorado Springs is seeking an energetic Front Desk Supervisor to help lead guest experiences in a fast-paced hotel environment. You will supervise the front desk, coach teammates, and ensure service standards are consistently met.

In this hands-on leadership role, you will manage shifts, resolve guest concerns, support onboarding, and work with the General Manager to drive service excellence and revenue through upselling and engagement.

Qualifications

• 1-3 years of hotel front desk experience, supervisory preferred
• Strong leadership and conflict-resolution skills
• Excellent communication and problem-solving abilities
• Experience with hotel property management systems (Hilton systems preferred)

Responsibilities

• Lead by example in delivering warm, professional guest service
• Supervise front desk associates during shifts and mentor team
• Oversee check-in/check-out procedures and cash handling accuracy
• Monitor room inventory and coordinate with housekeeping/maintenance
• Support onboarding and training of new associates
• Partner with managers on performance and service initiatives

Skills

Leadership

Communication

Problem-solving

Conflict resolution

Guest service

Supervisory experience

Team coaching

Tools

Hilton PMS

Job description

Hilton Garden Inn Colorado Springs is seeking an energetic Front Desk Supervisor to help lead guest experiences in a fast-paced hotel environment. You will supervise the front desk, coach teammates, and ensure service standards are consistently met.

In this hands-on leadership role, you will manage shifts, resolve guest concerns, support onboarding, and work with the General Manager to drive service excellence and revenue through upselling and engagement.