Front Desk Leader & Guest Experience Champion

Ontario Trillium Foundation; Colorado Springs (CO); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Leadership development programs

Hotel discount programs

Job summary

Homewood Suites in Colorado Springs is seeking an experienced Front Desk Manager to lead the team, deliver exceptional guest experiences, and support successful hotel operations.

The ideal candidate is a hands-on hospitality professional who collaborates with the General Manager to drive performance, uphold brand standards, and create a welcoming environment where guests and associates feel at home.

Qualifications

• Hospitality leadership experience
• Strong guest service focus
• Ability to train and develop staff

Responsibilities

• Assists in training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate’s work.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Assists General Manager with counseling associates.
• Fulfills Manager on Duty shifts.
• Assists and/or leads revenue management with the implementation and execution of programs to ensure room occupancy and ADR objectives are met.
• Strives to increase guest satisfaction by delivering improved service through staff development and quality image.
• Addresses complaints and resolves problems promptly; develops alternatives as needed.
• Assists in developing goals, policies, procedures, and priorities for the area.
• Performs QA requirements for areas of responsibility.
• Understands and implements Brand service culture.
• Ensures orientation for new team members is thorough and timely.
• Helps team understand guest service results and follows up with improvement plans.
• Assists GM in budgeting and capital expenditure planning.
• Oversees operational activities to maximize revenue and guest experience.
• Ensures a viable key control program is in place.
• Remains visible and approachable to guests.
• Extends professionalism and courtesy to guests at all times.
• Encourages staff to solve guest and associate concerns.
• Develops cross-training opportunities.

Job description

Homewood Suites in Colorado Springs is seeking an experienced Front Desk Manager to lead the team, deliver exceptional guest experiences, and support successful hotel operations.

The ideal candidate is a hands-on hospitality professional who collaborates with the General Manager to drive performance, uphold brand standards, and create a welcoming environment where guests and associates feel at home.