Front Desk Supervisor

Hilton-Garden-Inn-Hote; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn Colorado Springs is seeking an energetic Front Desk Supervisor to help lead guest experiences in a fast-paced hotel environment. You will supervise the front desk, coach teammates, and ensure service standards are consistently met.

In this hands-on leadership role, you will manage shifts, resolve guest concerns, support onboarding, and work with the General Manager to drive service excellence and revenue through upselling and engagement.

Qualifications

• 1-3 years of hotel front desk experience, supervisory preferred
• Strong leadership and conflict-resolution skills
• Excellent communication and problem-solving abilities
• Experience with hotel property management systems (Hilton systems preferred)

Responsibilities

• Lead by example in delivering warm, professional guest service
• Supervise front desk associates during shifts and mentor team
• Oversee check-in/check-out procedures and cash handling accuracy
• Monitor room inventory and coordinate with housekeeping/maintenance
• Support onboarding and training of new associates
• Partner with managers on performance and service initiatives

Skills

Leadership

Communication

Problem-solving

Conflict resolution

Guest service

Supervisory experience

Team coaching

Tools

Hilton PMS

Job description

We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Hilton Garden Inn in Colorado Springs. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.

What You'll Do

Guest Experience Leadership

• Lead by example in delivering warm, professional, and efficient guest service

• Resolve guest concerns quickly and confidently

• Ensure all brand standards and service protocols are consistently met

Team Supervision & Development

• Supervise front desk associates during assigned shifts

• Coach, Train, and mentor team members

• Assist with scheduling and shift coverage

• Foster positive morale and accountability within the team

Operational Excellence

• Oversee check-in/check-out procedures and cash handling accuracy

• Monitor room inventory and coordinate with housekeeping and maintenance

• Support revenue goals through upselling and guest engagement

• Ensure compliance with safety, security, and company policies

Administrative Support

• Assist with reports, audits, and daily shift reconciliation

• Support onboarding and training of new associates

• Partner with the General Manager and Front Office Manager on performance and service initiatives

What We’re Looking For

• 1-3 years of hotel front desk experience (supervisory experience preferred)

• Strong leadership and conflict-resolution skills

• Excellent communication and problem-solving abilities

• Experience with hotel property management systems (Hilton systems experience preferred)

• Flexibility to work evenings, weekends, and holidays

• A positive, team-first mindset