Front Desk Supervisor

Hilton Garden Inn; Colorado Springs (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Hilton Garden Inn in Colorado Springs is seeking a Front Desk Supervisor to lead the guest experience in a fast-paced hospitality setting. You will supervise front desk staff, coach team members, and ensure brand standards are met while supporting revenue goals through guest engagement.

The role emphasizes hands-on leadership, shift coverage, and collaboration with the General Manager and Front Office Manager to drive service initiatives and staff development.

Qualifications

• 1-3 years of hotel front desk experience with supervisory experience preferred.
• Strong leadership and conflict-resolution skills.
• Excellent communication and problem-solving abilities.
• Experience with hotel property management systems (Hilton systems preferred).
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead by example in delivering warm, professional, and efficient guest service.
• Supervise front desk associates during assigned shifts; coach, train, and mentor team.
• Oversee check-in/check-out procedures and cash handling accuracy.
• Monitor room inventory and coordinate with housekeeping/maintenance; upsell and engage guests.
• Assist with onboarding and training of new associates; partner with managers on service initiatives.

Skills

Leadership

Conflict resolution

Communication

Problem-solving

Hotel front desk experience

Hilton PMS experience

Tools

Hilton systems

Job description

We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Hilton Garden Inn in Colorado Springs. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.

What You'll Do

Guest Experience Leadership

• Lead by example in delivering warm, professional, and efficient guest service

• Resolve guest concerns quickly and confidently

• Ensure all brand standards and service protocols are consistently met

Team Supervision & Development

• Supervise front desk associates during assigned shifts

• Coach, Train, and mentor team members

• Assist with scheduling and shift coverage

• Foster positive morale and accountability within the team

Operational Excellence

• Oversee check-in/check-out procedures and cash handling accuracy

• Monitor room inventory and coordinate with housekeeping and maintenance

• Support revenue goals through upselling and guest engagement

• Ensure compliance with safety, security, and company policies

Administrative Support

• Assist with reports, audits, and daily shift reconciliation

• Support onboarding and training of new associates

• Partner with the General Manager and Front Office Manager on performance and service initiatives

What We’re Looking For

• 1-3 years of hotel front desk experience (supervisory experience preferred)

• Strong leadership and conflict-resolution skills

• Excellent communication and problem-solving abilities

• Experience with hotel property management systems (Hilton systems experience preferred)

• Flexibility to work evenings, weekends, and holidays

• A positive, team-first mindset