Front Desk Supervisor: Lead Guest Experience & Team Growth

Hunter Super Techs - TurnPoint; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

Paid time off and holidays

401K with employer match

Employee rate discounts

Job summary

McKibbon Hospitality in Austin, TX is seeking a Front Desk Supervisor to lead the front desk operations and ensure the highest level of guest service while upholding our guiding principles. The role reports to Guest Services leadership and focuses on delivering exceptional experiences.

You will manage staffing, scheduling, training, and daily performance metrics, while maintaining brand standards and ensuring smooth, compliant front desk operations for a busy hotel.

Qualifications

• Experience working in a hotel as a front desk representative (or equivalent).
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired).
• The ability to work weekends, holidays, and evenings.
• Provide professional, positive and hospitable work environment; adhere to brand standards.

Responsibilities

• Oversee daily front desk operations and staff, including shift closings, bank audits, and daily reports.
• Schedule the Front Desk Department and ensure proper coverage per labor guidelines.
• Train all front desk staff on brand and company standards to maximize service.
• Support guest experience and satisfaction and resolve issues.
• Inspect and ensure safety and security standards are maintained.

Skills

Excellent communication

Problem-solving

Team leadership

Leadership development

Job description

McKibbon Hospitality in Austin, TX is seeking a Front Desk Supervisor to lead the front desk operations and ensure the highest level of guest service while upholding our guiding principles. The role reports to Guest Services leadership and focuses on delivering exceptional experiences.

You will manage staffing, scheduling, training, and daily performance metrics, while maintaining brand standards and ensuring smooth, compliant front desk operations for a busy hotel.