Front Desk Supervisor: Lead Guest Experience & Team

McKibbon Hotel Group; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits (medical,Dental

Vision

Life insurance

Pet Insurance

Short and long-term disability

Paid time off and holidays

401K with match

Associate referral program

Job summary

McKibbon Hotel Group is seeking a Front Desk Supervisor to lead the front desk team and uphold the highest standards of guest service. Reporting to the Guest Services Manager and Assistant General Manager, you will drive brand quality, staffing, and daily operations in a collaborative environment.

You will train staff, manage schedules, monitor financials, and champion McKibbon Guiding Principles while delivering superior hospitality and guest satisfaction.

Qualifications

• Experience working in a hotel as a front desk representative.
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired).
• The ability to work weekends, holidays, and evenings.
• Ensure hotel policies and brand standards are followed.
• Provide a professional, positive and hospitable work environment.

Responsibilities

• Assist with overall performance of the front desk department, including guest satisfaction, budget and labor.
• Supervise daily front desk operations and staff, including shift closings and daily reports.
• Schedule the Front Desk Department and ensure proper coverage.
• Train front desk staff on brand and company standards to maximize service culture.
• Support guest experience and satisfaction in all operations and problem resolution.
• Oversee payment processing, no-show billing, guest ledger and accounts receivable.

Skills

Excellent communication

Problem-solving

Leadership

Guest service focus

Job description

McKibbon Hotel Group is seeking a Front Desk Supervisor to lead the front desk team and uphold the highest standards of guest service. Reporting to the Guest Services Manager and Assistant General Manager, you will drive brand quality, staffing, and daily operations in a collaborative environment.

You will train staff, manage schedules, monitor financials, and champion McKibbon Guiding Principles while delivering superior hospitality and guest satisfaction.