Front Desk Supervisor: Lead Guest Experience & Team

Waterford Group Llc; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

On Demand Pay

Pet insurance

401k plan

Hotel discounts

Shoe subsidy

Job summary

Waterford Hotel Group in New Orleans is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth operations and excellent guest interaction. You will oversee check-ins, ensure accurate charges, and maintain guest satisfaction.

Responsibilities include supervising daily shifts, training staff, and coordinating room allocations while keeping SOPs. The role emphasizes professional service, teamwork, and contributing to guest loyalty.

Qualifications

• A keen eye for detail and strong time management.
• Excellent customer service skills.
• Ability to work as part of a team.

Responsibilities

• Always ensure excellent customer service.
• Supervise daily shifts and adherence to SOPs.
• Train employees to resolve issues professionally.
• Allocate rooms for expected arrivals after checking guest preference.
• Work the desk to ensure professional and friendly check-ins and check-outs.
• Act as a link between guests and hotel management.
• Implement procedures to improve service and attract new customers.

Skills

Attention to detail

Time management

Customer service

Job description

Waterford Hotel Group in New Orleans is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth operations and excellent guest interaction. You will oversee check-ins, ensure accurate charges, and maintain guest satisfaction.

Responsibilities include supervising daily shifts, training staff, and coordinating room allocations while keeping SOPs. The role emphasizes professional service, teamwork, and contributing to guest loyalty.